About Us

heateam is the service division of Baxi Group - the UK's leading manufacturer of domestic heating and hot water products. The original company was founded over 150 years ago by Richard Baxendale in Preston, where it is still a major employer in the area, with state-of the-art manufacturing facilities.

Who better to look after your boiler than the people who made it?

Based in Warwick, our dedicated customer contact centre is supported by a national network of highly skilled engineers. In addition to providing free in-warranty support for your appliance, heateam also offers fixed cost repairs and annual preventative services at very competitive rates.

To book a visit or find out more call
0800 121 4004
(8am-6pm weekdays, 8.30am-2pm weekends)

heateam is a trading division of Baxi Heating UK Ltd. Baxi Heating UK Ltd is registered in England and Wales with company number 03879156. The registered office address is:

The Wyvern Business Park
Stanier Way
Derby
DE21 6BF.
VAT registration number is 604 6658 37.

Baxi Group Mission

Our mission is to deliver best value through reliable, energy efficient products and high quality service and technical support while promoting environmental, social and economic sustainability.

We pride ourselves on being a responsible business. This commitment is reflected in all our business operations and in the Company's relationship with stakeholders - whether they are employees, customers, suppliers, other partners or one of the communities in which we operate.

Award-winning customer care

heateam has been named as one of the 2009 Top 50 Call Centres for Customer Service following the UK's biggest ever call centre benchmarketing exercise.

View award details

Spread the cost

Spread the cost over easy monthly payments at no extra charge.

Find out more about heateam